Free Shipping Promotion
We're delighted to announce that for a limited time, we're offering free ground shipping on a curated selection of products! This special promotion includes UPS and FedEx Ground shipping on eligible lightweight items and complimentary freight shipping to commercial loading docks on eligible heavy products.
Which products are eligible for free shipping? Click HERE for a complete list of eligible products. Or, look for the following "Free Shipping" badge on qualifying product pages:
For freight shipments that require extra services, such as liftgates or inside delivery to garages or lobbies, we offer these amenities for a modest additional fee.
Lead Times
In-Stock Products
It is our goal to make every effort to ship orders of in-stock products as soon as possible. Normally, orders for in-stock products are shipped within 2-3 business days. However, in some cases, such as during periods of heavy order volume or when an item is too heavy to ship via FedEx Ground or UPS Ground, it may take additional time to ship an order for an in-stock item.
Once your order has been shipped, please allow for carrier transit time as follows:
- UPS/FedEx Ground Shipments: 1-5 days
- Freight Shipments: 5-7 days
Customized Products
Some products may be ordered with customized options, such as special locking mechanisms or non-stocked color options. In these cases, your order may require additional production time before it is ready to be shipped. If this applies to your order, we will send you an Order Status Update message by email with an estimated shipping date.
Out of Stock Products
We are constantly updating the stock status of our inventory as stock levels change. If a product is out of stock, a statement to this effect will be shown on the product page, together with the estimated time of arrival ("ETA"). If no ETA is listed, it means that an ETA has not yet been established for the respective product.
Shipping Methods
Light-Weight Items
In general, products weighing less than 120 pounds are shipped via FedEx Ground or UPS Ground. As orders ship, tracking information is sent to the email address on the order record.
Additionally, order status information (including tracking numbers for shipped products) is available 24/7 via our Order Status page.
Heavy Items
Some of our products are too heavy to ship via FedEx or UPS and must be shipped by freight truck. If this applies to the item you are ordering, you will be prompted to select a freight delivery method at checkout.
Freight carriers generally offer three levels of delivery service for heavy items:
- Curbside Delivery
- Garage Delivery
- Threshold Delivery (only for Business Addresses)
Regardless of which delivery option you choose, the carrier will contact you in advance by phone to schedule a delivery appointment. Delivery appointments usually consist of a 4-hour window, Monday-Friday, 8AM-5PM. Normal transit time is 5-7 days for freight shipments.
Shipping Locations
We ship to the lower 48 states only. We do not ship to AK, HI, or internationally. We do not ship to PO Box addresses or APO/FPO addresses.
Other
We reserve the right to refuse to ship any order for any reason, including cost considerations. In the rare event that we refuse to ship your order, we will issue a prompt refund.